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Terms & Privacy Policy

Understanding how we handle your data and provide our mental health services

Table of Contents

  1. Privacy Policy
    1.1. What Information Do We Collect?
    1.2. How Do We Process Your Information?
    1.3. What Legal Bases Do We Rely on to Process Your Information?
    1.4. When and With Whom Do We Share Your Personal Information?
    1.5. Do We Use Cookies and Other Tracking Technologies?
    1.6. Do We Offer Artificial Intelligence-Based Products?
    1.7. How Do We Handle Your Social Logins?
    1.8. How Long Do We Keep Your Information?
    1.9. How Do We Keep Your Information Safe?
    1.10. What Are Your Privacy Rights?
    1.11. Controls for Do-Not-Track Features
    1.12. Do United States Residents Have Specific Privacy Rights?
    1.13. Do Other Regions Have Specific Privacy Rights?
    1.14. Do We Make Updates to This Notice?
    1.15. How Can You Contact Us About This Notice?
    1.16. How Can You Review, Update, or Delete the Data We Collect From You?

  2. End User License Agreement
    2.1. The Application
    2.2. Scope of License
    2.3. Technical Requirements
    2.4. Maintenance and Support
    2.5. Use of Data
    2.6. User-Generated Contributions
    2.7. Contribution License
    2.8. Liability
    2.9. Warranty
    2.10. Product Claims
    2.11. Legal Compliance
    2.12. Contact Information
    2.13. Termination
    2.14. Third-Party Terms of Agreements and Beneficiary
    2.15. Intellectual Property Rights
    2.16. Applicable Law
    2.17. Miscellaneous

  3. Disclaimer

  4. Terms of Use
    4.1. Our Services
    4.2. Intellectual Property Rights
    4.3. User Representations
    4.4. User Registration
    4.5. Products
    4.6. Purchases and Payment
    4.7. Subscriptions
    4.8. Refunds Policy
    4.9. Prohibited Activities
    4.10. User Generated Contributions
    4.11. Contribution License
    4.12. Guidelines for Reviews
    4.13. Mobile Application License
    4.14. Social Media
    4.15. Services Management
    4.16. Privacy Policy (Reference)
    4.17. Term and Termination
    4.18. Modifications and Interruptions
    4.19. Governing Law
    4.20. Dispute Resolution
    4.21. Corrections
    4.22. Disclaimer (Reference)
    4.23. Limitations of Liability
    4.24. Indemnification
    4.25. User Data
    4.26. Electronic Communications, Transactions, and Signatures
    4.27. California Users and Residents
    4.28. Miscellaneous
    4.29. Contact Us

  5. Cookie Policy

  6. Contact Info

Privacy Policy

Last updated February 03, 2025

This Privacy Notice for Ran Asanta ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

  • Download and use our mobile application (relif) or any other application linked to this Privacy Notice
  • Engage with us in other ways (e.g., sales, marketing, or events)

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. For any inquiries, see How Can You Contact Us About This Notice?.

This summary is provided for convenience. For complete details, read the entire Privacy Notice.

What Information Do We Collect?

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide.

We collect information when you register on our Services, express interest in our products, participate in our activities, or otherwise contact us.
Examples include:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Usernames
  • Contact or authentication data

Sensitive Information

We do not process sensitive information.

Social Media Login Data

You may register using social media accounts (e.g., Facebook, X, etc.). In such cases, we collect basic profile information as detailed in How Do We Handle Your Social Logins?.

Application Data

If you use our application(s), we may also collect:

  • Mobile Device Access: Permission to access device features (e.g., camera, storage, Bluetooth, social media accounts).
  • Mobile Device Data: Automatically collected device details (e.g., device ID, model, OS, IP address, etc.).
  • Push Notifications: We may send notifications regarding your account or features. You can disable these in your device’s settings.

All information provided must be accurate and updated as needed.

Information Automatically Collected

In Short: Some data—such as your IP address and device characteristics—is collected automatically.

This includes:

  • Log and Usage Data: Diagnostic and performance information (e.g., IP address, browser type, timestamps, etc.).
  • Device Data: Data about your device (e.g., IP, device ID, location, etc.).

Google API: Our use of data from Google APIs follows the Google API Services User Data Policy.

How Do We Process Your Information?

In Short: We process your data to provide, improve, and administer our Services, communicate with you, ensure security, prevent fraud, and comply with laws. We may also process your information for other purposes with your consent.

We process your personal information to:

  • Facilitate account creation, authentication, and management.
  • Identify usage trends to improve our Services.
  • Protect vital interests (e.g., preventing harm).

What Legal Bases Do We Rely on to Process Your Information?

In Short: We only process your personal information when a valid legal basis exists.

For Users in the EU or UK:

  • Consent: Processing based on your explicit permission (withdrawable at any time).
  • Legitimate Interests: When necessary for our legitimate business interests.
  • Legal Obligations: To comply with the law.
  • Vital Interests: To protect your or another’s vital interests.

For Users in Canada:

Processing occurs with your express or implied consent. In exceptional cases, processing may occur without consent if permitted by law.

When and With Whom Do We Share Your Personal Information?

In Short: We may share your data in specific situations.

Examples include:

  • Business Transfers: During mergers, asset sales, financing, or acquisitions.
  • Offer Wall: Our app may display third-party offer walls, redirecting you externally.

Do We Use Cookies and Other Tracking Technologies?

In Short: Yes, for security, performance, and analytics.

We use cookies, web beacons, and similar technologies to:

  • Ensure website functionality and security.
  • Save your preferences.
  • Support analytics and targeted advertising.

For details, see our Cookie Policy.

Google Analytics: We may share your data with Google Analytics. To opt out, visit https://tools.google.com/dlpage/gaoptout.

Do We Offer Artificial Intelligence-Based Products?

In Short: Yes, we offer AI-powered products, features, or tools.

Use of AI Technologies

We provide AI products through third-party providers (e.g., OpenAI). Your inputs, outputs, and personal data may be shared with these providers.

Our AI Products

  • AI bots

How We Process Your Data Using AI

All data processed through our AI products is handled according to this Privacy Notice and our third-party agreements.

How Do We Handle Your Social Logins?

In Short: If you use a social media account to register or log in, we may access certain profile information.

Your social media data is used solely for the purposes described in this Privacy Notice.

How Long Do We Keep Your Information?

In Short: We retain your data only as long as necessary for the purposes described or as required by law.

When no longer needed, your information will be deleted or anonymized.

How Do We Keep Your Information Safe?

In Short: We use technical and organizational measures to protect your data.
No method is 100% secure; therefore, we cannot guarantee complete security.

What Are Your Privacy Rights?

In Short: Depending on your location, you may have rights such as accessing, correcting, or deleting your personal information.

In regions like the EEA, UK, Switzerland, and Canada, you may request:

  • Access to your personal data.
  • Correction or deletion of your data.
  • Restriction or objection to processing.
  • Data portability.

Additionally:

  • Withdrawing Consent: You may withdraw consent at any time.
  • Opting Out of Marketing: You can unsubscribe from promotional communications.
  • Account Information: You may update or terminate your account via your settings.

Controls for Do-Not-Track Features

Many browsers and mobile OSs include a Do-Not-Track setting. No uniform standard exists; thus, we do not currently honor DNT signals.

Do United States Residents Have Specific Privacy Rights?

In Short: Certain U.S. states grant additional rights regarding personal data (e.g., right to know, access, correct, or delete data).
(Note: This section is primarily relevant to U.S. users; users in Israel follow local privacy laws.)

Your Rights

You may request disclosure, correction, or deletion of your data, and opt out of certain processing.

California "Shine The Light" Law

California residents may request details regarding data disclosed to third parties for marketing purposes.

Do Other Regions Have Specific Privacy Rights?

In Short: Depending on your country, you may have additional rights.
For example, in Australia and New Zealand, privacy laws grant you rights to access and correct your data. Complaints can be submitted to the respective privacy commissioners.

Do We Make Updates to This Notice?

In Short: Yes, we may update this notice periodically.
The "Last updated" date at the top reflects the most recent update. Please review regularly.

How Can You Contact Us About This Notice?

Please see the Contact Info section at the end of this document.

How Can You Review, Update, or Delete the Data We Collect From You?

Depending on your jurisdiction, you may have the right to access, update, or delete your data. To do so, please submit a data subject access request or see the Contact Info section.

End User License Agreement

Last updated February 03, 2025

relif is licensed to You (End-User) by Ran Asanta, located and registered at Gnesin 11, Givatayim, Tel Aviv 5341911, Israel ("Licensor"), for use only under the terms of this License Agreement. Our VAT number is 318252160.

By downloading the Licensed Application from Apple's App Store or Google's Play Store (and any update thereto), you agree to be bound by all the terms of this License Agreement. (The App Store and Play Store are referred to herein as "Services.")

The Services are not parties to this Agreement. Ran Asanta is solely responsible for the Licensed Application and its content.

The Licensed Application is licensed for your use only under the terms of this Agreement; all rights not expressly granted remain reserved.

The Application

relif ("Licensed Application") is software designed to improve well-being by providing tools (e.g., breathing exercises, chatbot interactions, access to therapists) tailored for iOS and Android devices. It is not designed to comply with specific industry regulations (e.g., HIPAA) and must not be used if doing so would violate such regulations.

Scope of License

  1. You are granted a non-transferable, non-exclusive, non-sublicensable license to install and use the Licensed Application on devices you own or control.
  2. This license also covers updates of the Licensed Application unless a separate license is provided.
  3. You may not share, sell, rent, or otherwise distribute the Licensed Application without prior written consent.
  4. Reverse engineering, decompiling, or creating derivative works is prohibited (except with prior written consent).
  5. Copying is allowed only for backup on your devices.
  6. Violations may result in legal action.
  7. All rights not expressly granted remain reserved.
  8. Third-party terms are not restricted by this license.

Technical Requirements

  1. The Licensed Application requires firmware version 1.0.0 or higher.
  2. Updates may be issued to comply with new firmware versions; no rights to updates are granted.
  3. It is your responsibility to ensure your device meets technical specifications.
  4. Technical requirements may change at any time.

Maintenance and Support

  1. Ran Asanta is solely responsible for maintenance and support.
  2. The Services (App Store/Play Store) are not obligated to provide support.

Use of Data

By using the Licensed Application, you acknowledge that Ran Asanta may access and adjust your downloaded content and personal information as governed by this document.
Periodic collection of technical data may be used to improve products or services.

User-Generated Contributions

The Licensed Application may allow you to create or submit content ("Contributions") which may be visible to other users.
You represent and warrant that your Contributions:

  1. Do not infringe on any proprietary rights.
  2. Are owned by you or you have permission to use them.
  3. Include consent from any identifiable individuals, if needed.
  4. Are accurate and not misleading.
  5. Are not unsolicited advertising or spam.
  6. Are not obscene or unlawful. Non-compliance may result in loss of rights to use the Application.

Contribution License

By posting Contributions, you grant Ran Asanta an unrestricted, irrevocable, perpetual, non-exclusive, worldwide license to host, use, copy, reproduce, distribute, and display your Contributions for any purpose.
You waive any moral rights in your Contributions.

Liability

  1. Ran Asanta’s liability is limited to cases of intentional misconduct or gross negligence, and in cases of breach of essential duties, also slight negligence; liability is limited to foreseeable damages.
  2. Ran Asanta is not responsible for damages due to non-compliance with this Agreement.

Warranty

  1. Ran Asanta warrants that the Licensed Application is free of malware at download and functions as described.
  2. No warranty is provided for unauthorized modifications or usage with incompatible hardware/software.
  3. You must inspect the Application immediately after installation and report defects.
  4. If defective, Ran Asanta may remedy the issue or offer a replacement.
  5. If the Application fails to conform to warranty standards, you may request a refund through the relevant store.
  6. For business users, claims based on faults expire after 12 months; consumers retain statutory limitations.

Product Claims

Ran Asanta is responsible for addressing any claims related to the Licensed Application or its use, including product liability or non-compliance with legal requirements.

Legal Compliance

You represent that you are not located in a country subject to a U.S. Government embargo or listed on any restricted party list.

Contact Information (EULA)

See the Contact Info section at the end of this document.

Termination

This license remains valid until terminated by either party. Breach of any term will result in automatic termination.

Third-Party Terms and Beneficiary

Ran Asanta will comply with applicable third-party terms. Apple and Google are third-party beneficiaries and may enforce this Agreement.

Intellectual Property Rights

In any third-party claim of infringement, Ran Asanta is solely responsible for handling the claim.

Applicable Law

This Agreement is governed by the laws of the State of New York, excluding conflict of law principles.

Miscellaneous

  1. If any term is invalid, the remainder of the Agreement will continue in full force.
  2. All changes or amendments must be made in writing.

Disclaimer

Last updated February 03, 2025

Website Disclaimer

The information provided by Ran Asanta on our mobile application is for general informational purposes only and is provided in good faith. We make no guarantees regarding accuracy, reliability, or completeness. Under no circumstances will we be liable for any loss or damage resulting from the use of our mobile application.

External Links Disclaimer

Our mobile application may contain links to external websites. We do not guarantee or assume responsibility for the content or accuracy of such websites, nor do we monitor transactions between you and third-party providers.

Professional Disclaimer

The site does not contain medical or health advice. The provided information is for general informational and educational purposes only and is not a substitute for professional advice. Always consult a professional before taking any action based on this information. Reliance on any information provided is at your own risk.

Testimonials Disclaimer

Testimonials on the site reflect individual experiences and may not be representative of all users. Individual results may vary. We do not claim that all users will achieve the same results.

Terms of Use

Last updated February 02, 2025

1. Our Services

Ran Asanta ("Company," "we," "us") is registered in Israel at Gnesin 11, Givatayim, Tel Aviv 5341911. We operate the mobile application relif ("the App") along with related products and services.
By using our Services, you agree to be bound by these Legal Terms. If you do not agree, please discontinue use. The Services are intended for users aged 13 and older; minors must have parental consent.

2. Intellectual Property Rights

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, website designs, text, images, graphics, trademarks, and logos ("Content" and "Marks").
Your Use of Our Services:
You are granted a non-exclusive, non-transferable, revocable license to access and download content for personal, non-commercial use. Any commercial use requires written permission.
Your Submissions and Contributions:
By submitting any content, you assign all intellectual property rights in your submission to us and grant us permission to use and distribute your Contributions.

3. User Representations

By using our Services, you represent that:

  1. All information provided is true and accurate.
  2. You will keep this information updated.
  3. You have the legal capacity to comply with these Terms.
  4. You are not under 13 (or have parental consent if a minor).
  5. You will not use automated means to access the Services.
  6. You will not use the Services for any illegal purposes.

4. User Registration

You may be required to register to use certain features. You are responsible for maintaining the confidentiality of your password and account information.

5. Products

All products are subject to availability, and prices may change at any time.

6. Purchases and Payment

Payments are processed via App Store or Play Store. You must provide accurate payment information.

7. Subscriptions

Subscriptions renew automatically unless cancelled. Charges will be made on a recurring basis, and cancellation takes effect at the end of the current billing period.

8. Refunds Policy

All sales are final. No refunds will be issued.

9. Prohibited Activities

You may not use the Services for purposes other than those permitted. Prohibited activities include data extraction, fraud, bypassing security measures, and any activity that may harm others.

10. User Generated Contributions

Any content you create and share must comply with all applicable laws and must not infringe on the rights of others.

11. Contribution License

By submitting content, you grant us an unrestricted, irrevocable, worldwide license to use, copy, reproduce, and distribute your Contributions.

12. Guidelines for Reviews

If you post reviews, they must reflect your personal experience and not contain abusive or defamatory language.

13. Mobile Application License

You are granted a limited, revocable license to install and use the App on your mobile device, subject to the App Store’s or Play Store’s terms.

Apple and Android Devices

The App Distributors (Apple or Google) are third-party beneficiaries of this Agreement and may enforce these Terms against you.

14. Social Media

You may link your social media accounts to our Services; however, we are not responsible for content posted on these platforms.

15. Services Management

We reserve the right to monitor and manage the Services, including the removal of content that violates our Terms.

16. Privacy Policy (Reference)

By using our Services, you agree to be bound by our Privacy Policy.

17. Term and Termination

We may suspend or terminate your access if you violate these Terms.

18. Modifications and Interruptions

We reserve the right to modify or discontinue the Services at any time without prior notice.

19. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of laws.

20. Dispute Resolution

Any disputes shall be resolved in the courts of Israel or the courts having jurisdiction in your place of residence or business.

21. Corrections

We reserve the right to correct errors or inaccuracies in the Services at any time.

22. Disclaimer (Reference)

The Services are provided “as is.” See our Disclaimer for full details.

23. Limitations of Liability

We will not be liable for any direct, indirect, consequential, or punitive damages.

24. Indemnification

You agree to indemnify and hold us harmless from any claims arising from your use of the Services or breach of these Terms.

25. User Data

We will maintain data you provide to manage the performance of our Services. You are responsible for the data you submit.

26. Electronic Communications, Transactions, and Signatures

Your use of the Services constitutes consent to receive electronic communications, which satisfy any requirement that such communications be in writing.

27. California Users and Residents

If your complaint is not resolved, you may contact the Complaint Assistance Unit of the California Department of Consumer Affairs.

28. Miscellaneous

These Terms constitute the entire agreement between you and us. Failure to enforce any provision does not constitute a waiver of that provision.

29. Contact Us

For any questions regarding these Terms, please refer to the Contact Info section.

Cookie Policy

Last updated February 03, 2025

This Cookie Policy explains how Ran Asanta ("Company," "we," "us," "our") uses cookies and similar technologies to recognize you when you visit our website at https://myrelif.com ("Website"). It describes what these technologies are, why we use them, and your rights regarding their use.
In some cases, cookies may collect personal information or be combined with other data to identify you.

What Are Cookies?

Cookies are small data files stored on your computer or mobile device when you visit a website. They are commonly used to improve functionality, efficiency, and reporting.

  • First-Party Cookies: Set by the website owner (us).
  • Third-Party Cookies: Set by external parties.

Why Do We Use Cookies?

We use cookies to:

  • Ensure our Website functions correctly (strictly necessary cookies).
  • Enable tracking and targeted advertising or analytics.

How Can I Control Cookies?

You have the right to accept or reject non-essential cookies. Essential cookies cannot be rejected because they are necessary for service delivery.
You can change your browser settings to manage cookies.

How Can I Control Cookies on My Browser?

Each browser has its own method for managing cookies. Consult your browser’s help documentation. You may also opt out of targeted advertising via sites like the Digital Advertising Alliance or the European Interactive Digital Advertising Alliance.

What About Other Tracking Technologies, Like Web Beacons?

We may use tracking pixels or web beacons to monitor website usage and email engagement.

Do You Use Flash Cookies or Local Shared Objects?

Flash cookies or LSOs may be used for fraud prevention and other operations. They can be controlled via Flash Player settings.

Do You Serve Targeted Advertising?

Third parties may use cookies on your device to deliver targeted advertisements based on your browsing behavior.

How Often Will You Update This Cookie Policy?

We may update this policy periodically. The "Last updated" date indicates the most recent revision. Please review the policy regularly.

Where Can I Get Further Information?

For more details about our use of cookies or tracking technologies, please see the Contact Info section.

Contact Info

Consolidated Contact Information for All Policies

  • Email: support@myrelif.com
  • Mail:
    Ran Asanta
    Gnesin 11
    Givatayim, Tel Aviv 5341911
    Israel
  • Phone: (+972) 0508110070
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