Terms of Service

Last updated September 28, 2026

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and relif, LLC ("Company," "we," "us," or "our"), a Delaware limited liability company.

By accessing or using our mobile application relif ("the App"), our website at https://myrelif.com, or any related products and services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use immediately.

The Services are intended for users aged 13 and older. Users under 13 are not permitted to create an account or use our Services. If you are aged 13 to 17 ("minor"), you should review these Terms with a parent or guardian. Some features, including the Thought Garden, are available only to users aged 18 and older. Parents or guardians of minor users may at any time:

• Request access to their child's personal data
• Request deletion of their child's account and all associated data
• Ask us to stop processing their child's data by contacting support@myrelif.com

Minor users receive additional protections, including session time awareness reminders and enhanced AI disclaimers.

Table of Contents

1. Our Services (includes AI Companion, Thought Garden)
2. Intellectual Property Rights
3. User Representations
4. User Registration
5. Products and Services
6. Purchases and Payment
7. Subscriptions
8. Community Features
9. Refunds Policy
10. Prohibited Activities
11. User Generated Contributions
12. Contribution License
13. Guidelines for Reviews
14. Mobile Application License
15. Social Media
16. Services Management
17. Privacy Policy
18. Term and Termination
19. Modifications and Interruptions
20. Governing Law
21. Dispute Resolution
22. Corrections
23. Disclaimer
24. Limitations of Liability
25. Indemnification
26. User Data
27. Electronic Communications
28. California Users and Residents
29. Miscellaneous
30. Contact Us

1. Our Services

relif, LLC operates a mental health and wellness application designed to help users manage anxiety and improve their overall well-being. Our Services include:

• Mobile Application: The relif app available on iOS and Android
• AI Chat Companion: An AI-powered conversational tool for emotional support
• Wellness Tools: Breathing exercises, meditations, affirmations, and mood tracking
• Community Features: Forums, support groups, and shared experiences
• Educational Content: Courses and resources about anxiety management
• Subscription Services: Premium features available through paid subscriptions

Important: Our Services are for general wellness purposes only and are not intended to diagnose, treat, cure, or prevent any medical condition. relif is not a medical device. The Services are not a substitute for professional medical advice, diagnosis, or treatment.

AI Companion (Liam)

Liam is an AI-powered wellness companion, not a therapist, counselor, or medical professional. By using Liam, you acknowledge and agree that:

1. Liam is artificial intelligence. Liam's responses are generated by machine learning models (powered by OpenAI) and may be inaccurate, incomplete, or inappropriate. Liam does not have feelings, consciousness, or clinical expertise.
2. No liability for AI outputs. We are not liable for any actions you take based on Liam's responses. Liam's suggestions are not medical advice, clinical recommendations, or professional guidance.
3. Crisis detection. Liam includes automated crisis detection that identifies potential crisis language and displays crisis hotline resources. This system is automated and may not detect all crises. relif is NOT an emergency service and cannot contact emergency services on your behalf. We do not monitor conversations in real-time. If you are in immediate danger, call your local emergency number (911, 112, or equivalent).
4. Personalization memory. Liam extracts conversation themes (such as triggers, techniques, and communication preferences) to personalize responses. You can view and delete this data at any time in Settings > Privacy > "View What Liam Remembers".
5. Session time awareness. Minor users may receive periodic reminders about session duration to encourage healthy usage habits.

State-Specific AI Disclaimers

• Illinois residents: Under Illinois law, Liam is provided solely as a wellness companion and does not constitute therapy, treatment, or any form of mental healthcare as defined by Illinois regulations on AI-assisted therapy.
• Nevada residents: In compliance with Nevada SB 370, Liam is provided solely as a wellness companion and does not constitute therapy, treatment, or any form of mental healthcare.

Thought Garden (Community Thoughts)

The Thought Garden lets members aged 18 and older share a short thought with other members. By using this feature, you understand and agree that:

• Eligibility. Only signed-in members aged 18 or older can read or share thoughts in the garden.
• Shared without your name. Other members see the text of your thought but not your name, profile, or avatar. We keep a restricted internal link between your thought and your account so you can remove it, so we can prevent abuse, and so we can send the optional notifications you choose. Shared thoughts are therefore not anonymous to us, and details you write yourself may allow others to recognize you. Do not include names, contact details, or other information that identifies you or anyone else.
• Automated review. Before publication, your thought is processed by our AI provider to remove personal information, to check it against our safety rules, and to detect its language, and it may later be translated for members who use a different app language. Content that does not pass the automated safety check is not published. We do not routinely review thoughts by hand before they are published, and automated checks can make mistakes.
• How long thoughts stay. A shared thought is available to members for 48 hours from publication and then closes; its text is then deleted. You can remove your thought at any time before then. You receive a private receipt without the thought text, kept for up to 30 days after the thought closes.
• Reactions. Other members can mark "I relate" on a thought. We do not show who reacted.
• Reports and blocks. You can report a thought or block its author. We may hide reported thoughts, re-check them automatically, remove any thought that violates these Terms or our community guidelines, and restrict or ban accounts that misuse the garden.
• Not a crisis service. The garden is a peer space, not monitored in real time. If you are in crisis, use the resources in our Crisis Protocol.
• Your responsibility. You are responsible for the content of the thoughts you share.

For how we process thought text, see the Thought Garden section of our Privacy Policy.

2. Intellectual Property Rights

Our Intellectual Property

We are the owner or licensee of all intellectual property rights in our Services, including:

• Source code, databases, and software
• Website and app designs
• Text, images, graphics, and logos
• Trademarks and service marks ("Marks")

All content and Marks are protected by copyright, trademark, and other intellectual property laws.

Your Use of Our Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for personal, non-commercial purposes
• Download and install the App on devices you own or control

You may not:

• Copy, modify, or create derivative works of our Services
• Reverse engineer, decompile, or disassemble the App
• Remove any copyright or proprietary notices
• Use our Marks without prior written permission
• Use the Services for any commercial purpose without authorization

Your Submissions

By submitting feedback, suggestions, or ideas to us, you grant us a perpetual, irrevocable, royalty-free license to use, modify, and incorporate such submissions into our Services.

3. User Representations

By using our Services, you represent and warrant that:

1. All registration information you provide is true, accurate, current, and complete
2. You will maintain the accuracy of such information
3. You have the legal capacity to agree to these Terms
4. You are at least 13 years old (if you are a minor, you have reviewed these Terms with a parent or guardian)
5. You will not access the Services through automated means (bots, scripts, etc.)
6. You will not use the Services for any illegal or unauthorized purpose
7. Your use will not violate any applicable law or regulation
8. You are not located in a country subject to U.S. government embargo

4. User Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the confidentiality of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use
• Not share your account credentials with others
• Not create multiple accounts for deceptive purposes

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Products and Services

Wellness Tools

Our app includes various wellness tools such as:

• Guided breathing exercises
• Meditation sessions
• Positive affirmations
• Mood tracking journals
• Thought Reframe process

Premium Features

Certain features are available only to premium subscribers. Feature availability and pricing are subject to change.

6. Purchases and Payment

Payment Processing

Payments are processed through:

• Apple App Store (for iOS users)
• Google Play Store (for Android users)
• Other third-party payment processors (e.g., Stripe)

Your Obligations

You agree to:

• Provide accurate payment information
• Pay all charges at the prices in effect when incurred
• Pay applicable taxes

Pricing

All prices are displayed in the applicable app store in your local currency. Prices may change without notice, but changes will not affect active subscriptions until renewal.

7. Subscriptions

Subscription Plans

We offer the following subscription options:

• Monthly subscriptions
• Semi-annual subscriptions
• Annual subscriptions

Auto-Renewal

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. Your payment method will be charged at renewal.

Cancellation

You may cancel your subscription at any time through:

• Apple App Store settings (iOS)
• Google Play Store settings (Android)
• Account settings within the App

Cancellation takes effect at the end of the current billing period. You will retain access to premium features until then.

Free Trials

We may offer free trial periods. If you do not cancel before the trial ends, you will be charged for the subscription.

8. Community Features

Community Guidelines

Our community features (forums, support groups, shared experiences) are subject to the following rules:

You must:

• Treat other users with respect and kindness
• Maintain confidentiality of other users' shared experiences
• Report concerning content to moderators

You must not:

• Share harmful, abusive, or inappropriate content
• Provide medical advice (unless you are a verified licensed professional)
• Solicit personal information from other users
• Engage in harassment, bullying, or discrimination
• Post spam, advertisements, or promotional content
• Impersonate other users or staff

Moderation

We reserve the right to:

• Review and moderate all community content
• Remove content that violates these guidelines
• Suspend or ban users who repeatedly violate rules
• Report illegal content to appropriate authorities

9. Refunds Policy

General Policy

All sales are final. We do not offer refunds for:

• Subscription fees already charged
• Unused portions of subscriptions

Exceptions

Refunds may be available:

• Through the App Store or Google Play according to their policies
• In cases of technical issues preventing service access (at our discretion)
• As required by applicable consumer protection laws

10. Prohibited Activities

You may not use our Services to:

1. Data Extraction: Systematically retrieve data to create a collection or database
2. Fraud: Trick, defraud, or mislead us or other users
3. Security Violations: Bypass or circumvent security measures
4. Harassment: Harass, abuse, or harm another person
5. Misinformation: Upload or transmit false information
6. Spam: Send unsolicited communications
7. Automated Use: Use bots, scrapers, or automated systems
8. Interference: Disrupt or burden our systems or networks
9. Impersonation: Impersonate another user or person
10. Unauthorized Access: Access accounts or data without permission
11. Malware: Upload viruses or malicious code
12. Illegal Activities: Use Services for any illegal purpose
13. Competition: Use information to compete with us
14. Reselling: Sell or transfer access to your account

11. User Generated Contributions

You may submit content to our Services ("Contributions"), including:

• Community posts and comments
• Profile information
• Reviews and feedback
• Shared experiences

Your Warranties

By posting Contributions, you represent that:

1. You own or have rights to the content
2. Content does not infringe on others' rights
3. Content is accurate and not misleading
4. Content complies with applicable laws
5. You have consent from any identifiable individuals
6. Content is not harmful, offensive, or inappropriate

12. Contribution License

By posting Contributions, you grant us a:

• Non-exclusive
• Worldwide
• Royalty-free
• Perpetual
• Irrevocable
• Sublicensable

license to use, reproduce, modify, display, and distribute your Contributions in connection with our Services, except as stated for the Thought Garden below.

You retain ownership of your Contributions but waive any moral rights to the extent permitted by law.

Thought Garden thoughts: For thoughts you share in the Thought Garden, the license above is limited to what we need to host, check, translate and display your thought to other members while it is available, and it ends when the thought is removed, closes, or your account is deleted. We do not use your thoughts for advertising.

13. Guidelines for Reviews

If you post reviews, ratings, or testimonials:

• They must reflect your genuine experience
• They must be accurate and not misleading
• You must disclose any material connections (e.g., if you received free services)
• You may not post reviews for compensation from competitors
• Reviews must not contain offensive, defamatory, or illegal content

We reserve the right to remove reviews that violate these guidelines.

14. Mobile Application License

License Grant

We grant you a limited, revocable, non-exclusive, non-transferable license to install and use the App on devices you own or control, subject to these Terms.

Restrictions

You may not:

• Distribute, sell, lease, or sublicense the App
• Modify, adapt, or create derivative works
• Reverse engineer or decompile the App
• Use the App in violation of applicable laws

App Store Terms

Your use of the App is also subject to the terms of the Apple App Store or Google Play Store. These app distributors are third-party beneficiaries of these Terms and may enforce them against you.

Updates

We may release updates to the App. You are responsible for installing updates to ensure continued functionality and security.

15. Social Media

You may link your social media accounts to our Services. We are not responsible for:

• Content posted on external social media platforms
• Actions of third-party social media providers
• Privacy practices of social media platforms

Please review the privacy policies of any social media services you connect.

16. Services Management

We reserve the right to:

• Monitor the Services for violations of these Terms
• Take legal action against violators
• Refuse, restrict, or terminate access at our discretion
• Remove or disable content at any time
• Manage the Services to protect our rights and property

17. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in the Privacy Policy.

18. Term and Termination

Term

These Terms remain in effect while you use our Services.

Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in Settings
• Contacting us at support@myrelif.com

Termination by Us

We may suspend or terminate your access immediately, without notice, if you:

• Violate these Terms
• Engage in prohibited activities
• Create legal liability for us
• Are subject to legal requirements that prohibit your use

Effects of Termination

Upon termination:

• Your right to use the Services ceases immediately
• We may delete your account and data (subject to legal retention requirements)
• Provisions that should survive termination will remain in effect

19. Modifications and Interruptions

Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice. We will not be liable for any modification, suspension, or discontinuation.

Interruptions

We do not guarantee that the Services will be available at all times. We may experience:

• Hardware, software, or network problems
• Scheduled or unscheduled maintenance
• Interruptions beyond our control

20. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

For users in Israel, mandatory consumer protection laws may apply in addition to Delaware law.

21. Dispute Resolution

Informal Resolution

Before filing a formal dispute, you agree to contact us at support@myrelif.com to attempt informal resolution. We will try to resolve disputes within 30 days.

Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

Exceptions: Either party may bring claims in small claims court or seek injunctive relief for intellectual property violations.

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or collective arbitrations.

Forum Selection

For any disputes not subject to arbitration, you consent to exclusive jurisdiction in the courts of Delaware or the courts having jurisdiction in your place of residence.

22. Corrections

We reserve the right to correct any errors, inaccuracies, or omissions in the Services at any time without notice.

23. Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of content
• Uninterrupted or error-free operation
• Security of data transmission

IMPORTANT HEALTH DISCLAIMER:

Our Services are for general wellness purposes only. relif is not a medical device and has not been evaluated or approved by the FDA, EMA, or any other regulatory body. The Services are NOT:

• A substitute for professional medical advice, diagnosis, or treatment
• Intended to diagnose, treat, cure, or prevent any medical condition or mental health disorder
• A replacement for therapy, counseling, or psychiatric care
• Emergency services — relif cannot contact emergency services on your behalf and does not monitor conversations in real-time

If you are experiencing a mental health crisis or emergency, immediately contact:

• Emergency services: Call 911 (US), 112 (EU), or your local emergency number
• 988 Suicide & Crisis Lifeline: Call or text 988 (US)
• Crisis Text Line: Text HOME to 741741 (US)
• International resources: Visit findahelpline.com

The information and tools in our Services should not be relied upon for medical decisions. Always consult a qualified healthcare provider for medical concerns.

24. Limitations of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We will not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Lost profits, revenue, data, or opportunities
• Damages arising from your use or inability to use the Services
• Damages from unauthorized access to your data
• Damages exceeding the amount you paid us in the 12 months before the claim

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

25. Indemnification

You agree to indemnify, defend, and hold harmless relif, LLC and our officers, directors, employees, agents, and affiliates from any claims, damages, losses, or expenses (including attorney's fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your Contributions

26. User Data

We maintain data you provide to manage the performance of our Services. You are responsible for the data you submit and ensuring you have backups of important information. See our Privacy Policy for details on data handling.

27. Electronic Communications

By using our Services, you consent to receive electronic communications from us, including:

• Account notifications
• Service updates
• Marketing communications (which you can opt out of)

Electronic communications satisfy any legal requirement that communications be in writing.

28. California Users and Residents

If you are a California resident and your complaint is not resolved satisfactorily, you may contact:

Complaint Assistance Unit Division of Consumer Services California Department of Consumer Affairs 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834 Phone: (800) 952-5210

29. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, constitute the entire agreement between you and relif, LLC regarding the Services.

Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in effect.

Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

Assignment

We may assign our rights and obligations under these Terms. You may not assign your rights without our written consent.

No Third-Party Beneficiaries

Except for app store providers as noted in Section 14, these Terms do not create any third-party beneficiary rights.

Force Majeure

We are not liable for failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

30. Contact Us

If you have questions about these Terms, please contact us:

relif, LLC

• Email: support@myrelif.com

• Registered Address: relif, LLC 131 Continental Dr, Suite 305 Newark, DE 19713 United States

• Mailing Address: relif, LLC 11655 Strand Way Hollywood, FL 33026 United States

Contact Point and Notices

Our single point of contact for users and for authorities is support@myrelif.com. You can communicate with us in English or Hebrew, and in the language of these Terms where we can.

Anyone, including people without an account, may notify us of content they believe is illegal by writing to support@myrelif.com. Please include where the content can be found and why you believe it is illegal. We confirm receipt of each notice, review it, and inform the sender and, where applicable, the affected member of our decision and of the redress available.

If we restrict your content, you may ask for a human review of that decision by writing to the same address.

End User License Agreement (EULA)

Last updated September 28, 2026

The relif application ("Licensed Application") is licensed to you ("End-User") by relif, LLC, a Delaware limited liability company located at 131 Continental Dr, Suite 305, Newark, DE 19713, United States ("Licensor").

By downloading the Licensed Application from Apple's App Store or Google's Play Store (the "Services"), you agree to be bound by this EULA. The Services are not parties to this Agreement.

Scope of License

1. You are granted a non-transferable, non-exclusive, non-sublicensable license to install and use the Licensed Application on devices you own or control.
2. This license covers updates unless a separate license is provided.
3. You may not share, sell, rent, or distribute the Licensed Application.
4. Reverse engineering, decompiling, or creating derivative works is prohibited.
5. Copying is allowed only for backup purposes.
6. Violations may result in legal action and termination.

Technical Requirements

The Licensed Application requires iOS 14.0 or later for Apple devices, and Android 8.0 or later for Android devices. We may release updates to maintain compatibility with new OS versions.

Maintenance and Support

relif, LLC is solely responsible for maintenance and support. The App Store and Play Store have no obligation to provide support services.

Warranty

We warrant that the Licensed Application is free of malware at the time of download and functions as described in its documentation. No warranty is provided for unauthorized modifications or use with incompatible hardware/software.

Product Claims

relif, LLC is responsible for addressing any claims related to the Licensed Application, including product liability claims or regulatory compliance.

Intellectual Property

relif, LLC is responsible for handling any third-party claims of intellectual property infringement related to the Licensed Application.

Termination

This license is valid until terminated. Breach of any term results in automatic termination.

Third-Party Beneficiaries

Apple, Google, and their subsidiaries are third-party beneficiaries of this EULA and may enforce it against you.

Disclaimer

Last updated September 28, 2026

Website and Application Disclaimer

The information provided by relif, LLC through our mobile application and website is for general informational and wellness purposes only. We make no guarantees regarding accuracy, reliability, or completeness.

Professional Disclaimer

IMPORTANT: The relif app and website do not contain medical or health advice. The information and tools are for general wellness and educational purposes only and are not a substitute for professional advice.

• Always consult a qualified healthcare provider before making health-related decisions
• Do not disregard professional medical advice based on information from our Services
• If you are experiencing a mental health emergency, contact emergency services or a crisis hotline immediately

Testimonials Disclaimer

Testimonials on our Services reflect individual experiences and may not be representative of all users. Individual results vary, and we do not claim all users will achieve similar results.

External Links Disclaimer

Our Services may contain links to external websites. We do not guarantee or assume responsibility for the content, accuracy, or privacy practices of external sites.