Accessibility Statement
Last updated December 05, 2025
relif, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Our Commitment
We believe that everyone deserves equal access to mental health resources and support. Our goal is to make the relif app and website accessible to the widest possible audience, regardless of technology or ability.
Accessibility Standards
We aim to conform to:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- Section 508 of the Rehabilitation Act (for US users)
- Israeli Standard 5568 (SI 5568) for web accessibility (for Israeli users)
- European Accessibility Act requirements (for EU users)
Accessibility Features
Visual Accessibility
- Screen Reader Support: Our app and website are designed to work with popular screen readers (VoiceOver, TalkBack, NVDA, JAWS)
- Alternative Text: Images include descriptive alt text for users who cannot see them
- Color Contrast: We maintain sufficient color contrast ratios (minimum 4.5:1 for normal text)
- Resizable Text: Text can be resized up to 200% without loss of content or functionality
- Focus Indicators: Visible focus indicators for keyboard navigation
Motor Accessibility
- Keyboard Navigation: All interactive elements are accessible via keyboard
- Touch Targets: Touch targets are sized appropriately (minimum 44x44 pixels)
- No Time Limits: Users can complete tasks without time pressure (with exceptions for security-related timeouts)
- Gesture Alternatives: Complex gestures have alternative input methods
Cognitive Accessibility
- Clear Language: We use simple, clear language throughout our content
- Consistent Navigation: Navigation patterns are consistent across the app and website
- Error Prevention: Forms include clear labels and helpful error messages
- Progress Indicators: Long processes include progress indicators and can be paused
Auditory Accessibility
- Visual Notifications: Audio cues are accompanied by visual indicators
- No Auto-Play Audio: Audio content does not play automatically
- Captions: Video content includes captions where applicable
Specific Features for Mental Health Accessibility
Given the sensitive nature of our mental health content, we have implemented additional accessibility considerations:
Anxiety-Friendly Design
- Calming Color Palette: Our interface uses calming colors to reduce visual stress
- Breathing Exercise Accessibility: Breathing exercises include visual and haptic feedback alternatives
- Pause and Resume: All exercises can be paused and resumed at the user's pace
- Crisis Support Visibility: Emergency resources are prominently displayed and easily accessible
Content Accessibility
- Trigger Warnings: Sensitive content includes appropriate warnings
- Skip Options: Users can skip content that may cause distress
- Customizable Notifications: Users can control the frequency and type of notifications
Compatibility
Supported Browsers
Our website is tested with the following browsers:
- Chrome (latest 2 versions)
- Firefox (latest 2 versions)
- Safari (latest 2 versions)
- Edge (latest 2 versions)
Supported Assistive Technologies
- Screen Readers: VoiceOver (iOS/macOS), TalkBack (Android), NVDA, JAWS
- Voice Control: iOS Voice Control, Android Voice Access
- Switch Control: iOS Switch Control, Android Switch Access
- Magnification: OS-level zoom and screen magnifiers
Mobile Platforms
- iOS: iOS 14.0 and later
- Android: Android 8.0 and later
Known Limitations
While we strive for full accessibility, some limitations exist:
- Third-Party Content: Some embedded content from third parties may not meet accessibility standards
- PDF Documents: Older PDF documents may not be fully accessible
- Complex Visualizations: Some data visualizations may have limited accessibility for screen readers
- Real-Time Features: Some real-time chat features may present challenges for certain assistive technologies
We are actively working to address these limitations.
Testing and Evaluation
Our Testing Process
We regularly test our accessibility through:
- Automated Testing: Using tools like axe, WAVE, and Lighthouse
- Manual Testing: Keyboard navigation, screen reader testing, and zoom testing
- User Testing: Periodic testing with users who have disabilities
- Expert Review: Accessibility audits by certified professionals
Third-Party Audits
We conduct periodic third-party accessibility audits to ensure compliance with accessibility standards.
Feedback and Contact
We welcome your feedback on the accessibility of relif. If you encounter accessibility barriers or have suggestions for improvement:
Report an Issue
Please contact us with the following information:
- URL of the page where you encountered the issue
- Description of the accessibility barrier
- Assistive technology you were using (if applicable)
- Your contact information for follow-up
Contact Information
relif, LLC
- Email: support@myrelif.com
- Subject Line: "Accessibility Feedback"
- Response Time: We aim to respond within 5 business days
Mailing Address: relif, LLC 11655 Strand Way Hollywood, FL 33026 United States
Accessibility Assistance
If you need assistance accessing any content or feature of our Services, please contact us:
- Email: support@myrelif.com
- Subject: "Accessibility Assistance Request"
We will work with you to provide the information or functionality you need through an alternative method.
Enforcement and Complaints
For Users in the United States
If you believe you have been discriminated against based on a disability, you may file a complaint with:
- The U.S. Department of Justice, Civil Rights Division
- Your state's Attorney General's office
For Users in Israel
In accordance with Israeli accessibility regulations, complaints regarding web accessibility can be filed with:
- The Commissioner for Equal Rights of Persons with Disabilities
For Users in the European Union
Under the European Accessibility Act, you may file complaints with your national enforcement body.
Updates to This Statement
We review this accessibility statement regularly and update it as we make improvements to our accessibility features or when regulations change.
Related Resources
- Web Content Accessibility Guidelines (WCAG) 2.1
- WebAIM - Web Accessibility In Mind
- Israeli Standard SI 5568