Accessibility Statement

Our commitment to digital accessibility for everyone

February 28, 2026

Accessibility Statement

Last updated February 28, 2026

relif, LLC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

relif partially conforms to WCAG 2.1 Level AA and the European standard EN 301 549. Partial conformance means that some parts of the content may not fully conform to the accessibility standard. We are actively working toward full conformance.

Our Commitment

We believe that everyone deserves equal access to mental health resources and support. Our goal is to make the relif app and website accessible to the widest possible audience, regardless of technology or ability.

Accessibility Standards

We aim to conform to:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
  • EN 301 549 v3.2.1 — European standard for ICT accessibility
  • Section 508 of the Rehabilitation Act (for US users)
  • Israeli Standard 5568 (SI 5568) for web accessibility (for Israeli users)
  • European Accessibility Act (EAA) Directive (EU) 2019/882 (for EU users)

Accessibility Features

Visual Accessibility

  • Screen Reader Support: Our app and website are designed to work with popular screen readers (VoiceOver, TalkBack, NVDA, JAWS)
  • Alternative Text: Images include descriptive alt text for users who cannot see them
  • Color Contrast: We maintain sufficient color contrast ratios (minimum 4.5:1 for normal text)
  • Resizable Text: Text can be resized up to 200% without loss of content or functionality
  • Focus Indicators: Visible focus indicators for keyboard navigation

Motor Accessibility

  • Keyboard Navigation: All interactive elements are accessible via keyboard
  • Touch Targets: Touch targets are sized appropriately (minimum 44x44 pixels)
  • No Time Limits: Users can complete tasks without time pressure (with exceptions for security-related timeouts)
  • Gesture Alternatives: Complex gestures have alternative input methods

Cognitive Accessibility

  • Clear Language: We use simple, clear language throughout our content
  • Consistent Navigation: Navigation patterns are consistent across the app and website
  • Error Prevention: Forms include clear labels and helpful error messages
  • Progress Indicators: Long processes include progress indicators and can be paused

Auditory Accessibility

  • Visual Notifications: Audio cues are accompanied by visual indicators
  • No Auto-Play Audio: Audio content does not play automatically
  • Captions: Video content includes captions where applicable

Specific Features for Mental Health Accessibility

Given the sensitive nature of our mental health content, we have implemented additional accessibility considerations:

Anxiety-Friendly Design

  • Calming Color Palette: Our interface uses calming colors to reduce visual stress
  • Breathing Exercise Accessibility: Breathing exercises include visual and haptic feedback alternatives
  • Pause and Resume: All exercises can be paused and resumed at the user's pace
  • Crisis Support Visibility: Emergency resources are prominently displayed and easily accessible

Content Accessibility

  • Trigger Warnings: Sensitive content includes appropriate warnings
  • Skip Options: Users can skip content that may cause distress
  • Customizable Notifications: Users can control the frequency and type of notifications

Compatibility

Supported Browsers

Our website is tested with the following browsers:

  • Chrome (latest 2 versions)
  • Firefox (latest 2 versions)
  • Safari (latest 2 versions)
  • Edge (latest 2 versions)

Supported Assistive Technologies

  • Screen Readers: VoiceOver (iOS/macOS), TalkBack (Android), NVDA, JAWS
  • Voice Control: iOS Voice Control, Android Voice Access
  • Switch Control: iOS Switch Control, Android Switch Access
  • Magnification: OS-level zoom and screen magnifiers

Mobile Platforms

  • iOS: iOS 15.0 and later
  • Android: Android 8.0 and later

Known Limitations

While we strive for full accessibility, some limitations exist:

  1. Third-Party Content: Some embedded content from third parties may not meet accessibility standards
  2. PDF Documents: Older PDF documents may not be fully accessible
  3. Complex Visualizations: Some data visualizations may have limited accessibility for screen readers
  4. Real-Time Features: Some real-time chat features may present challenges for certain assistive technologies

We are actively working to address these limitations.

Testing and Evaluation

Our Testing Process

We regularly test our accessibility through:

  • Automated Testing: Using tools like axe, WAVE, and Lighthouse
  • Manual Testing: Keyboard navigation, screen reader testing, and zoom testing
  • User Testing: Periodic testing with users who have disabilities
  • Expert Review: Accessibility audits by certified professionals

Third-Party Audits

We conduct periodic third-party accessibility audits to ensure compliance with accessibility standards.

Feedback and Contact

We welcome your feedback on the accessibility of relif. If you encounter accessibility barriers or have suggestions for improvement:

Report an Issue

Please contact us with the following information:

  • URL of the page where you encountered the issue
  • Description of the accessibility barrier
  • Assistive technology you were using (if applicable)
  • Your contact information for follow-up

Contact Information

relif, LLC

  • Email: support@myrelif.com
  • Subject Line: "Accessibility Feedback"
  • Response Time: We aim to respond within 5 business days

Mailing Address: relif, LLC 11655 Strand Way Hollywood, FL 33026 United States

Accessibility Assistance

If you need assistance accessing any content or feature of our Services, please contact us:

We will work with you to provide the information or functionality you need through an alternative method.

Enforcement and Complaints

For Users in the United States

If you believe you have been discriminated against based on a disability, you may file a complaint with:

  • The U.S. Department of Justice, Civil Rights Division
  • Your state's Attorney General's office

For Users in Israel

In accordance with Israeli accessibility regulations, complaints regarding web accessibility can be filed with:

  • The Commissioner for Equal Rights of Persons with Disabilities

For Users in the European Union

Under the European Accessibility Act, you may file complaints with your national enforcement body.

Updates to This Statement

This statement was last reviewed on February 28, 2026. We review this accessibility statement at least annually and update it as we make improvements to our accessibility features or when regulations change. The next scheduled review is February 2027.

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